SHIPPING AND DELIVERY

Free UK Shipping on orders over £60

You can get a postage estimate during the checkout process.

Standard Postage Rates:

• UK - £5
• Europe - £10
• Rest of the World - £18

Standard Postal rates are based upon Standard Second Class Royal Mail services for UK orders and Royal Mail Airmail for all other destinations.

Larger and more valuable orders, to all destinations, may be sent by an alternative service, such as Tracked Mail or UPS, at our discretion. 

Please Note that International Orders are shipped Delivery Duties Unpaid (DDU) and import duties may be required based on the order value and are required to be paid by the customer if applicable.  

DECAL ORDERS

Just ordering £5 or more worth of Decals and nothing else? You can take advantage of our discounted rates!

• UK - FREE
• Europe (tracked and signed) - £8.85
• Rest of the World (tracked and signed) - £9.85

COURIER SHIPPING

We offer an optional Courier Shipping option that you can select at checkout if you want your items sent this way. Courier shipping is typically quicker.

• UK - £10
• Europe - £20
• Rest of the World - £30

Please Note that International Orders are shipped Delivery Duties Unpaid (DDU) and import duties may be required based on the order value and are required to be paid by the customer if applicable.  

PAYMENTS

All payments will be taken in pound £ sterling.
Payments are taken at the time of order. Any items not available will be refunded.
Your credit card company will convert the payment into your local currency at their exchange rate.

PROCESSING ORDERS

If you have any issues, or you need a refund, please contact us by email: sales@skytrex.com 

CANCELLING YOUR ORDER

You can cancel your order before it has been despatched by calling or emailing us and you will receive a full refund.

If your order has already been despatched then you will need to send all items back to us before we will process your refund. We do not refund any costs incurred by you when sending the products back to us. All products must be in a saleable condition to receive a refund.

SPRAY CANS AND HEAVY ITEMS 

Orders containing spray cans and heavy items, like play mats, cannot be shipped outside of the UK.